Return & Refund Policy

Last updated: June 2026

We want you to love what you ordered. If something is not right, here is how returns and refunds work at Smart E Mall.

30-Day Return Window

You have 30 days from the date of delivery to request a return. Items must be in their original condition, unused, and in original packaging.

How to Return

1. Email us at contact@smartemall.com with your order number and reason for return.
2. We will send you a return shipping label within 1-2 business days.
3. Ship the item back using the label provided.
4. Once we receive and inspect the item, we will process your refund within 5 business days.

Refunds

Approved refunds are issued to your original payment method. Credit card refunds may take 3-10 business days.

Non-Returnable Items

Digital products, gift cards, and items marked Final Sale are not eligible for return.

Damaged or Incorrect Items

If you received a damaged or wrong item, contact us within 48 hours of delivery with photos. We will send a replacement or full refund at no cost to you.

Contact

Email: contact@smartemall.com – Phone: +1 857 323 3337